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Last updated: 12 September 2026
Free tracked UK delivery on every order. Orders are dispatched within 2–3 working days and usually delivered within 5–7 working days after dispatch.
We deliver to addresses throughout the United Kingdom: England, Scotland, Wales, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight and the Channel Islands. We do not currently deliver outside the UK.
We cannot deliver to PO boxes.
Delivery is free on every order. There is no minimum spend, no surcharge for remote postcodes, and no charge added at checkout.
Orders are dispatched within 2 to 3 working days. Working days are Monday to Friday, excluding English bank holidays.
Orders placed after 2pm are treated as received the following working day. Orders placed on a Saturday, Sunday or bank holiday are treated as received on the next working day.
Once dispatched, orders usually arrive within 5 to 7 working days.
That means a typical order arrives within 7 to 10 working days of being placed. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take a little longer.
We send every order with Royal Mail or Evri, always on a tracked service. When your parcel is dispatched you will receive an email with the carrier's name and your tracking number. Tracking information can take up to 24 hours to become active.
Please check your delivery address carefully before you place your order. If you spot a mistake, email info@tryfolora.com straight away with your order number — if the parcel has not yet been dispatched we will correct it.
Once a parcel has been dispatched we cannot change the address. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and resend it once, free of charge.
If your parcel has not arrived within 10 working days of dispatch, contact us with your order number. We will open an enquiry with the carrier.
Carriers require a short waiting period before a parcel can be declared lost — 10 working days for Royal Mail. Once a parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer.
Photograph the outer packaging and the product before you unpack any further, and email the photographs to info@tryfolora.com within 48 hours of delivery. We will arrange a replacement or a refund at no cost to you, and we will pay any return postage.
The products become your responsibility once they have been delivered to the address you gave us. They become your property once we have received payment in full.
Anything to do with a delivery — tell us your order number and we will look it up.
ECPRO BRAND LTD, trading as Folora. Registered in England and Wales, company number 13017691. Registered office: International House, 12 Constance Street, London E16 2DQ, United Kingdom.