Contact Us

The quickest way to reach us is the form below. We reply to every message within two working days, Monday to Friday.

Before you write

A few things we are asked often, answered straight away.

Where is my order? Orders are dispatched within 2–3 working days and usually arrive 5–7 working days after that. You will have received a tracking link by email when it was dispatched. If it has been more than 10 working days since dispatch, send us your order number and we will chase the carrier.
I want to return something. Get in touch first, through the form below — every return has to be approved in advance, and we will give you the return address once it is. Our Returns and Refund Policy explains the rest.
I want to use the 60-day guarantee. Same thing: message us with your order number and we will tell you what we need. See the 60-Day Money-Back Guarantee.
Can I change my delivery address? If your order has not yet been dispatched, yes — email us straight away with your order number.

How to reach us

Email: info@tryfolora.com
Telephone: +44 7488 864 325, Monday to Friday, 9am to 6pm
Post: ECPRO BRAND LTD, International House, 12 Constance Street, London E16 2DQ, United Kingdom

Please do not send returns to the postal address above without contacting us first — they cannot be accepted, and we will not be able to return them to you.

ECPRO BRAND LTD, trading as Folora. Registered in England and Wales, company number 13017691. Registered office: International House, 12 Constance Street, London E16 2DQ, United Kingdom.

Free UK Delivery

Orders ship within 2–3 working days

60-Day Guarantee

Money back, no questions asked

Secure Payment

SSL encryption across the entire site

Hormone-Free

A gentle formula, designed for twice-weekly use