60-Day Money-Back Guarantee

Why we offer it

Hair takes time. The changes people look for with Folora — less shedding first, then density — are not visible in a week, and we would rather you had the time to judge the product properly than rush a decision.

Sixty days is long enough to complete a full routine and see whether it is working for you. If it is not, you should not be out of pocket.

What it covers

• Any reason. You do not have to explain yourself, and you do not have to prove anything is wrong with the product.
• Opened and used products. The guarantee is meant to be used. Starting the routine does not void it.
• The full amount you paid, on every plan we sell.
• Delivery, which was free, so there is nothing left to refund on top.

How to claim

1. Contact us through our contact form or at info@tryfolora.com within 60 days of receiving your order. Include your order number.
2. We reply within two working days and tell you what, if anything, we need.
3. We may ask you to return the product, or to provide evidence that you have used it. We decide this case by case, and we will tell you clearly when you get in touch.
4. Where we ask for the product back, we give you the return address. You pay the return postage and should send it tracked — the conditions in our Returns and Refund Policy apply.
5. We refund you to your original payment method. Your bank then takes 3 to 5 working days to show it.

One guarantee per customer

The guarantee applies to your first order of Folora. It is not intended to allow the same product to be bought and refunded repeatedly.

This does not replace your legal rights

The 60-day money-back guarantee is a promise we make voluntarily, and it is far more generous than the law requires. It sits on top of your legal rights, and never in place of them.

You still have your 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and your rights under the Consumer Rights Act 2015 if a product is faulty, not as described or not fit for purpose. Those rights are set out in our Returns and Refund Policy and in section 9 of our Terms and Conditions.